1. TERMS & CONDITIONS
General Overview
By enrolling your child in our table tennis training programs, parents/guardians agree to follow all rules, schedules, and payment terms outlined below.
Payments & Bookings
• Fees: All term fees or package fees (e.g., 5,000 AED per term) must be paid in full prior to the first training session.
• Payment Methods: Payments are processed securely online via credit/debit card, or through authorized Buy Now Pay Later (BNPL) options like Tabby and Tamara.
Attendance & Missed Classes
• Strict Non-Refundable Policy: All fees paid are 100% non-refundable. No refunds, credits, or fee adjustments will be issued for voluntary cancellations, student illnesses, family vacations, or absences.
• Make-up Sessions: If a training session is cancelled by the academy or the head coach due to scheduling conflicts or school closures, a make-up session will be organized. No monetary refunds will be issued for cancelled sessions.
Code of Conduct
• Students must wear appropriate sportswear and non-marking indoor sports shoes during all training sessions on GEMS school premises.
• Parents and students are expected to respect the coaches, school property, and fellow players. The academy reserves the right to terminate enrollment without a refund if a student or parent exhibits disruptive behavior.
2. PRIVACY POLICY
Information We Collect
We collect personal information necessary to manage student enrollments, process payments, and ensure student safety. This includes:
• Parent/Guardian Name, Email Address, and Phone Number.
• Student Name, Age, and School Name (GEMS Schools).
• Payment details (processed securely via our encrypted payment gateway provider, TotalPay; we do not store raw card numbers on our servers).
How We Use Your Data
Your data is used strictly to:
• Manage and schedule training sessions.
• Send transaction receipts, payment links, and emergency schedule updates.
• Facilitate räntefri delbetalning options with Tabby or Tamara if selected at checkout.
Data Security & Sharing
We do not sell, rent, or trade your personal data to third parties. Data is only shared with authorized financial institutions and our integrated payment gateway (TotalPay) to securely process your transactions in compliance with UAE central bank regulations.
3. LIABILITY WAIVER & MEDIA RELEASE (Waiver)
Liability Waiver & Medical Release
• Assumption of Risk: I, the undersigned parent/guardian, understand that table tennis involves physical exertion and movement. I agree that my child participates in the training sessions at their own risk.
• Liability Exemption: I hereby release the academy, its head coach, trainers, and the host GEMS school from any liability, claims, or costs resulting from accidental injuries, damages, or medical emergencies that may occur during the normal course of sports training.
• Medical Emergency: In the event of an emergency, I authorize the coaching staff to secure necessary first-aid or medical treatment for my child if I cannot be reached immediately.
Media & Photo Release
• I grant the academy permission to take photographs or videos of my child during table tennis training and tournaments.
• These materials may be used strictly for promotional purposes on the official academy website, Okrabooks platform, or social media channels.
• Note: If you do not wish your child to be photographed, please notify the head coach in writing prior to the first session.
